Complaints and Adverse Reactions

Complaints

The Good Manufacturing Practices (GMP) require that you have established procedures in place for handling of complaints. If you sell natural health products, and you currently don’t have established procedures for these activities, then DSA can develop programs for you, which meet these regulatory requirements.

If you don’t have resources on staff to assist you with investigations into quality complaints, then DSA can provide you with this expertise. We can review complaints, spearhead the investigation into the complaints, either directly or by dealing with your fabricators, and then ensure that the complaint can be closed out and resolved.

Adverse Reactions

DSA can help you develop protocols which delineate your responsibilities for reporting, if and when, adverse reactions occur.

DSA can help you determine if your reactions meet the requirements for adverse reaction reporting and can prepare the filings on your behalf. We can also assist you with the investigation and advise you on whether or not your investigations are sufficient to meet regulatory expectation.

Contact us, to find out more information on Complaints and Adverse Reaction Reporting and how DSA can be of assistance to you. Or click here, to receive our free brochure.